<iframe src="//www.googletagmanager.com/ns.html?id=GTM-TGDW49Z" height="0" width="0" style="display:none;visibility:hidden"></iframe>General Terms and Conditions | Engimatt City & Garden Hotel | Leafs Restaurant

General Terms and Conditions

Engimatt City & Garden Hotel | Leafs Restaurant

General Terms and conditions
Engimatt City & Garden Hotel

 

Conditions for individual room reservations (up to three rooms)

Individual reservations may be cancelled free of charge up to 6.00 p.m. on the day before arrival. Rooms that are cancelled after this time and that can no longer be filled will be charged for.

In the event of late arrival, we will hold your booking until your arrival. Please note that if you have made a guaranteed reservation, we will charge you for one night’s accommodation if you fail to show up.

 

Conditions for group reservations (four or more rooms)

You must notify us of the final number of rooms required by no later than 14 days before the arrival of the first guest. We will accept individual cancellations after this date if made 24 hours before arrival. If the entire group or a large portion of the group cancels after this time, we reserve the right to charge for any rooms that can no longer be filled.

Please provide us with a written list of the guests’ names as soon as possible and no later than five days before arrival. Please also note that we cannot accept mail or messages for group members if we do not know their names.

In the event of late arrival, we will hold your booking until your arrival. Please note that if you have made a guaranteed reservation, we will charge you for one night’s accommodation if you fail to show up.

Workshops

 

1. General

1.1 Scope/object of agreement

These General Terms and Conditions govern the legal relationship between you in your capacity as workshop customer and the Engimatt City & Garden Hotel. Our confirmation/the offer confirmed by you serves as the basis for the agreement.

1.2 Option dates

Option dates (offers, order confirmations, etc.) are binding on both parties. The Engimatt City & Garden Hotel may automatically make use of the reserved premises/rooms again following the expiry of the option period.

1.3 Number of participants

The event holder must inform the hotel of the final number of participants (guaranteed number) no later than two working days before the date of the event. If no changes are notified by two days before the event, the number of participants as stipulated in the confirmation will apply. In the event of a reduction in numbers, regardless of timing, the hotel may invoice the event holder for the difference between the actual and the confirmed participant number on a 100% basis.

2. Cancellation

2.1 Cancellation terms for workshops

Up to 4 weeks before the event: free of charge
27 to 14 days before arrival: 25% of the agreed services*
13 to 3 days before arrival: 50% of the agreed services*
2 to 0 days before arrival: 100% of the agreed services*
* Agreed services include: seminar package, room rental, technical equipment and catering.

2.2 Conditions for individual room reservations (up to three rooms)

Individual reservations may be cancelled free of charge up to 6.00 p.m. on the day before arrival. Rooms that are cancelled after this time and that can no longer be filled will be charged for. In the event of late arrival, we will hold your booking until your arrival. Please note that if you have made a guaranteed reservation, we will charge you for one night’s accommodation if you fail to show up.

2.3 Conditions for group reservations (four or more rooms)

Cancellation terms for the entire group: free of charge up to three weeks before the arrival of the first guest. We will charge the following if the entire group cancels after this time: 21–9 days before the group’s arrival: 50% of the amount due for the rooms, 8–0 days before the group’s arrival: 100% of the amount due for the rooms. We will of course attempt to fill the cancelled rooms and will only charge you if this does not prove possible. You must notify us of the final number of rooms required by no later than 14 days before the arrival of the first guest. We will accept individual cancellations after this date if made 24 hours before arrival. Please provide us with a written list of the guests’ names as soon as possible and no later than five days before arrival.

3. Further provisions

3.1 Damages

The customer is liable to the Engimatt City & Garden Hotel for any damage or losses caused by it or its agents or participants without the hotel being required to provide evidence of fault. The hotel rejects any liability for the theft of or damage to equipment provided by the customer, event holder, participants, speakers or third parties.

3.2 Waste disposal

The event holder may have cardboard boxes, paper and leftover workshop material disposed of by the hotel after the event. If large quantities require disposal, the hotel reserves the right to charge a disposal fee of CHF 30.00.

These Terms and Conditions form an integral part of our final confirmation. The place of performance and jurisdiction for both parties is Zurich, Switzerland.


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