General Terms and Conditions

1. General

1.1 Scope/object of agreement

These General Terms and Conditions govern the legal relationship between you in your capacity as customer and the Engimatt City & Garden Hotel. Our confirmation/the offer confirmed by you serves as the basis for the agreement.

1.2 Option dates

Option dates (offers, order confirmations, etc.) are binding on both parties. The Engimatt City & Garden Hotel may automatically make use of the reserved premises/rooms again following the expiry of the option period.

1.3 Number of participants

The event holder must inform the hotel of the final number of participants (guaranteed number) no later than three working days before the date of the event. If no changes are notified by three working days before the event, the number of participants as stipulated in the confirmation will apply. In the event of a reduction in numbers, regardless of timing, the hotel may invoice the event holder for the difference between the actual and the confirmed participant number on a 100% basis.

2. Cancellation

2.1 Cancellation terms for events

Bookings for up to 39 guests:

• Up to 30 days before the event: no charge
• 29 to 22 days before event: 25% of the agreed services*
• 21 to 8 days before the event: 50% of the agreed services*
• 7 to 0 days before event: 100% of the agreed services*

Bookings for more than 40 guests:

• Up to 60 days before the event: no charge
• 59 to 30 days before event: 25% of the agreed services*
• 29 to 8 days before the event: 50% of the agreed services*
• 7 to 0 days before event: 100% of the agreed services*

* Agreed services include: seminar package, room rental, technical equipment, catering, minimal consumptions and rooms.

2.2 Conditions for individual room reservations (up to four rooms)

Individual reservations may be cancelled free of charge until 6.00 p.m. on the day before arrival. Rooms that are cancelled after this time, which can not be re-sold, will be charged in full.

In case of a late arrival, we will hold the booking until guest's arrival. If the reservation is a guaranteed reservation, we will charge for one night’s accommodation if a guest fails to show up.

For bookings of our advanced purchase rate, a payment link will be sent out after booking. Once payment has been made, the booking cannot be cancelled or changed. 

2.3 Conditions for group reservations (five or more rooms)

A written list of the guests’ names must be provided as soon as possible, but no later than 14 days prior to arrival. Mail or messages for group members cannot be accepted so long as a naming list is not provided. 

The hotel must be notified of the final number of rooms required no later than 14 days before the arrival of the first guest. After this date, individual cancellations will be accepted, if made 24 hours before arrival. 

Unless otherwise agreed upon, the following cancellation conditions apply to group bookings and a prepayment of 100% is due 7 days prior to arrival.

3. Further provisions

3.1 Payment

Invoices will be sent to private residencies and companies located within Switzerland only. Companies located outside of Switzerland or private parties living abroad, will have to pay a full deposit in advance, as well as share a credit card for guarantee purposes. Any and all extra charges have to be paid, in full, prior to departure. 
We reserve the right to send deposit invoices for events with a certain order total even for companies and private parties located within Switzerland.

3.2 Damages

The customer is liable to the Engimatt City & Garden Hotel for any damage or losses caused by it or its agents or participants without the hotel being required to provide evidence of fault. The hotel rejects any liability for the theft of or damage to equipment provided by the customer, event holder, participants, speakers or third parties.

3.3 Waste disposal

The event holder may have single cardboard boxes, paper and a small amount of leftover workshop material disposed of by the hotel after the event. If large quantities require disposal, the hotel reserves the right to charge a disposal fee.

These Terms and Conditions form an integral part of our final confirmation. The place of performance and jurisdiction for both parties is Zurich, Switzerland.

3.4 Termination of contract by Hotel Engimatt AG

The Hotel Engimatt AG is also committed to the above mentioned cancellation terms and reserves the right to withdraw and/or terminate a contract outside of the deadlines without further explanation or the client's right to compensation. In this case, the client will be informed via e-mail and no further confirmation from the client is required to enforce the termination or withdrawal by the Hotel Engimatt AG. In case an event/booking is canceled by the Hotel Engimatt AG overstepping the aforementioned deadlines, the Hotel Engimatt AG is committed to find a suitable replacement or compensate the client financially in reference to the deadlines.